Let Us Help You Understand Your Customer Journey and Experience Through Secret Shopping and Customer Experience Analysis.
Ever Wonder what your customers think of you, your store, or how your business?
Many times we create what we feel are very strong and targeted campaigns with no understanding of how the customer gets treated once they respond to our message.
Years of marketing and advertising experience have taught us that sometimes it’s not Marketing that’s the problem - it’s The Customer Experience!!!
WE’D LIKE TO HELP! FOR A REASONABLE FEE, WE WOULD LIKE TO SHOP YOU STORE AND THEN GIVE YOU SOME FEEDBACK!
Our decades of experience across a wide range of industries has given us exceptional insight into the customer experience - from the first time a customer discovers you (was it on TV? Radio? Online? Through an organic web search? Pay-Per-Click? Word-of-Mouth?) through their first contact (In person? On the phone? Through a web form?) to their experience when they become a customer - and what it's like throughout their relationship with you.
There are an incredible number of touch points along the journey of becoming - and remaining - your customer, it is an incalculably valuable practice to continually analyze that journey.
We would love to work with you to completely analyze the journey your customers make with you - from your advertising to your in-store experience, from your sales process to your ongoing customer communications.
If you'd like to begin this incredibly valuable process here in the South Bay Area, contact us today and let's talk about your business and how we can help.